WHAT DO WE DO WITH YOUR INFORMATION?
When you enquire about or book one of our tours, we collect the personal details you provide, such as your name, address, phone number, and email address.
To manage your booking and run our business efficiently, your data is processed and stored securely across a few secure cloud services:
- Marketing & Updates: With your permission, we may add your email address to our Mailchimp contact list to send you follow-up emails about our tours and relevant updates. You can easily opt out of these at any time.
- Invoicing & Accounting: We sync your contact details with Xero so we can generate and manage your invoices securely.
- Tour Management (CRM): Your contact, dietary, health, and next-of-kin information is organized into a secure guest list spreadsheet stored on Dropbox. This functions as our guest management system, ensuring our guides have the vital details needed to supply the correct food, transport, and accommodation, and to keep you safe in an emergency.
- Email & Correspondence: Any emails you send us are securely hosted on our web server located in Auckland, New Zealand.
CONSENT
How do you get my consent?
We collect your information through explicit consent, meaning you actively and directly choose to share your details with us. This happens when you:
- Complete an enquiry or booking form directly on this website.
- Fill out a Facebook Lead Form to request information or connect with us.
- Voluntarily sign up for our Mailchimp email newsletter (where we proudly donate $2 to charity for every new subscriber).
By initiating these actions and submitting your details, you give us clear permission to use that information to process your booking, answer your questions, or send you the marketing updates you requested.
How do I withdraw my consent?
If you change your mind after sharing your details, you can withdraw your consent for us to contact you at any time. For marketing emails, you can simply click the “unsubscribe” link at the bottom of any Mailchimp email. Alternatively, you can contact us directly at ride@trackntrail.co.nz to request that your information be updated or removed.
DISCLOSURE
We may disclose your personal information if we are required to do so by law or to emergency personnel in the event of an emergency with you on your tour, or to suppliers on your tour to the extent necessary to allow them to perform the services they provide to us, or, if you violate our Terms & Conditions.
PAYMENT INFORMATION
If you choose to pay for your tour by credit card, you will be directed to Stripe, our chosen card processor. Stripe securely stores and processes your credit card data using encryption through the Payment Card Industry Data Security Standard (PCI-DSS).
If you choose to pay via Wise, your payment will be processed securely through the Wise platform via a direct bank transfer or secure payment link.
In all cases, your private financial details (such as credit card numbers or bank login credentials) are never stored on our website’s server, and our staff never see or have access to them.
THIRD-PARTY SERVICES
We only share your information with third-party service providers (like Stripe or Wise for payments, Xero for accounting, or Dropbox for logistics) to the extent necessary to allow them to perform their services for us.
Each of these providers has its own privacy policy explaining how they handle your data. We recommend reviewing their privacy policies if you would like to understand their data handling practices in more detail.
LINKS
If you click on any link on our website that directs you away from our website, we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Nor are we responsible for the accuracy and currency of information you may find on linked sites.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website uses Secure Socket Layer (SSL) encryption technology to secure all data transmissions between your browser and our server.
COOKIES
A cookie is a string of information that a website stores on a visitor’s computer. Track & Trail Cycle Adventures uses cookies and similar tracking technologies to analyze web traffic, improve usability, and measure marketing performance. Specifically, we use:
- Google Analytics: To measure aggregated, non-personalized website statistics (like page views and traffic routes) so we can see how our site is performing.
- Microsoft Clarity: To capture behavioral metrics and heatmaps to help us identify and fix website usability issues.
- Facebook (Meta) Pixel: To monitor the success and effectiveness of our Facebook advertising campaigns.
Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Track & Trail Cycle Adventures website, with the drawback that certain features of the website may not function properly without them.
AGE OF CONSENT
Our website is intended for use by adults looking to book cycle adventures. We do not knowingly collect personal information directly from children under the age of 16. If you are booking a family tour and providing information about minor dependents (such as dietary or health requirements), you represent that you are the parent or legal guardian giving us explicit consent to process that information for their safety on the tour.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to supply cycle tours.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at ride@trackntrail.co.nz.