Our work is largely seasonal, with administrative tasks centered around the winter months and other roles more active during the summer. We’re seeking a detail-oriented administrator, a friendly and skilled driver, a talented caterer in Rotorua who can create delicious meals, and an experienced bike mechanic proficient in servicing mid-range e-bikes.
Tour Booking Administrator – Multi-Day Bicycle Tours
Company: Track & Trail Cycle Adventures
Location: Rotorua (Flexible – Can be based anywhere in the Bay of Plenty or Waikato)
Hours: Part-time, seasonal work, totalling approx. 175 hours per year
Pay: $32.50 per hour (incl. GST), paid on invoice
About Us:
Track & Trail Cycle Adventures specializes in creating awesome multi-day cycling experiences across the stunning trails of New Zealand’s central North Island. We are passionate about showcasing the region’s natural beauty, cultural heritage, and unique attractions.
The Role:
We’re on the hunt for a highly organized and detail-focused Tour Booking Administrator to join our team. This part-time, seasonal role is perfect for someone with experience in the tourism industry who thrives on ensuring every detail is accounted for. You’ll be responsible for managing bookings, coordinating with accommodation providers, and processing payments, helping us deliver seamless and memorable experiences for our clients.
Key Responsibilities:
- Guest List Management: Maintain and update guest lists using Excel, ensuring all details are accurate, including contact information, payment status, and special requirements.
- Client Communication & Payment Processing: Handle booking submissions, send welcome emails, generate invoices, reconcile payments, and issue receipts using Xero.
- Accommodation & Vehicle Bookings: Coordinate and confirm accommodations and vehicle hire for each tour, adjusting as necessary and confirming all arrangements before the tour begins.
- Additional Administrative Duties: Add new clients to our Mailchimp list for future communications and escalate inquiries to the owner as needed.
About You:
- Tourism Booking Experience: Proven experience in booking group accommodations and arranging hire vehicles.
- Financial Management: Proficient in using Excel for data management and Xero for processing financial transactions.
- Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring nothing is overlooked.
- Flexible and Adaptable: Able to manage your time effectively, especially during peak seasons (March to July).
Why Join Us?
- Flexible Work Environment: Work from anywhere in the Bay of Plenty or Waikato.
- Impactful Role: Play a key part in delivering exceptional cycling experiences.
- Competitive Pay: $32.50 per hour, with payments made on invoice.
How to Apply:
If you’re excited about joining a dynamic team and helping us create amazing cycling adventures, we’d love to hear from you! Please send your CV and a brief cover letter outlining your relevant experience to ride@trackntrail.co.nz.
Driver – Multi-Day Cycle Tours
Company: Track & Trail Cycle Adventures
Location: Rotorua (Flexible – Can be based anywhere in the Bay of Plenty or Waikato)
Contract Duration: minimum of 2 consecutive days, up to 14 consecutive days
Pay: $40-$50 per hour in GST, paid on invoice
About Us:
Track & Trail Cycle Adventures is dedicated to providing exceptional cycle tours on New Zealand’s stunning trails. We take pride in ensuring our guests have a safe, enjoyable, and memorable journey.
The Role:
We are seeking a reliable and experienced Contract Driver to support our multi-day cycle tours for a 2-day engagement. As a driver, you will play a crucial role in transporting our guests and their bikes, providing support along the way, and ensuring their safety and comfort. This role is perfect for someone who enjoys working with people and is confident in handling vehicles and trailers. Generally the vehicles are smaller 12 passenger Mercedes Sprinters. Some driving on gravel is required.
Key Responsibilities:
- Guest Transportation: Safely transport guests between tour locations, ensuring they have a comfortable and pleasant experience.
- Trailer Towing and Reversing: Confidently tow and reverse a trailer carrying bicycles and gear.
- Guest Support: Be friendly, approachable, and supportive of our cyclists, assisting them as needed during the tour.
- Safety Assurance: Ensure the safety of guests by adhering to road safety regulations and providing a secure environment.
Essential Requirements:
- Clean Class 2 Driver’s License: Must have a valid Class 2 license with no infringements.
- P Endorsement: Required to carry passengers legally.
- Towing Trailer Experience: Proven ability to tow and reverse trailers with ease.
- People Skills: Friendly, supportive, and customer-focused, with a commitment to guest satisfaction.
- First Aid Certification: Preferred but not mandatory.
Why Join Us?
- Short-Term Engagement: Perfect for those looking for a quick, rewarding job opportunity.
- Supportive Environment: Work with a friendly team and enjoy the beautiful surroundings of New Zealand’s best cycle trails.
- Competitive Pay: Fair compensation for your time and expertise, with payment made on invoice.
How to Apply:
If you’re an experienced driver with the necessary qualifications and are excited about helping us deliver fantastic cycling tours, we’d love to hear from you! Please send your CV and a brief cover letter outlining your relevant experience to ride@trackntrail.co.nz.
Caterer – Multi-Day Cycle Tours
Company: Track & Trail Cycle Adventures
Location: Rotorua, New Zealand
Contract Type: paid per piece; $20 per main meal, $10 per lunch
About Us:
Track & Trail Cycle Adventures is dedicated to providing cyclists with nutritious and satisfying meals on our multi-day cycle tours. We focus on creating substantial, protein-rich meals that fuel our riders without the need for fancy presentation.
The Role:
We are seeking an experienced and reliable Caterer in Rotorua to prepare meals that will be taken on our cycle trips. Some meals will be frozen for later use, while others will be fresh. Our ideal candidate can create delicious, hearty evening dishes that are easy to heat and serve in basic kitchen facilities. Lunches are also required.
Key Responsibilities:
- Meal Preparation: Create substantial, protein-based meals suitable for hungry cyclists. Focus on taste and nutrition rather than restaurant-style presentation.
- Flexible Catering: Prepare both frozen and fresh meals that can be easily reheated in basic kitchens during the tours.
- Commercial Kitchen: Work from an accredited commercial kitchen to ensure the highest standards of food hygiene, safety and quality.
- Packaging: Package meals appropriately for transport and storage, ensuring they remain fresh and easy to handle during tours.
Essential Requirements:
- Commercial Kitchen Experience: Must work from an accredited commercial kitchen with a strong understanding of food safety standards.
- Meal Planning: Ability to plan and prepare meals that are easy to heat and eat, with a focus on satisfying, protein-rich dishes.
- Attention to Detail: Ensure all meals are well-packaged and labeled for easy identification and handling during tours.
- Reliability: Punctual and dependable, with the ability to meet tight deadlines for meal preparation.
- Flexibility: some guests request vegetarian or gluten or dairy free or have allergens related to nuts etc. You will need to work with us on these.
Why Join Us?
- Flexibility: Part-time, piece work that fits around your existing commitments.
- Impactful Work: Play a key role in fueling our cyclists with the nutrition they need to enjoy their adventures.
- Competitive Pay: Fair compensation for your culinary expertise, paid on invoice.
How to Apply:
If you’re a skilled caterer who can deliver substantial, heat-and-eat meals for our cycling tours, we’d love to hear from you! Please send your CV and a brief cover letter outlining your relevant experience to ride@trackntrail.co.nz.